Dear Katie,

Unfortunately 800 x 1000 is not one of our standard size, we could manufacture custom  shower tray, it would be slightly more expensive and we would need few more days to produce and deliver.

Alternatively you might want to buy Showerlay 1000 x 1000 mm Line and then trim it. That's very easily and can be done with regular handsaw, doesn't do any harm to the tray. Only requirement is to trim equal bits off each side to make sure that pre-machined tray is preserved.

As it's one of our standard sizes, it is available off-the-shelf, so if you order it today before noon you will probably receive it tomorrow. Shipping confirmation will be sent just after it's in transit, with tracking details so you will be able to predict it's arrival on your own.

In case you need anything I will be happy to help.

Kind regards,

David

020 7193 0953

Hello Steve,

Thank you for your question.

You can either install the tray at it's future destination (if that's possible) and screed around or do the shuttering off and screeding. If mounting the tray at appropriate level before screeding is not possible, you should shutter the area off, fill with concrete and then insert the tray, with grooving some space if needed.

The tray is suitable for mosaic floor as long as it's not smaller than 10 mm x 10 mm. Having the small mosaic tiles not aligned perfectly with the slopes of the tray is not an issue, there will still be difference in height of the tray on the edges and near the drain, so water will still flow towards the drain.

I will be happy to answer if you have any questions.

Kind regards

David 0800 080 8859

Hello,

Thank you for your question.

There are 2 ways to install the tray, first most common one is to have it installed flushed with rest of the floor. The tray itself doesn't need insulation boards as it is based on XPS which is material providing great insulation itself.

Alternatively you can create a frame that the tray would sit onto. This may be a better solution if you prefer the same insulation under the tray as under rest of the floor. However in this case, you would have a step up, which most people want to avoid.

Many thanks for being interested in our products.

Kind regards

David 0800 060 8859 

Hi Stuart,

We recommend to go for tanking tape and tanking liquid, which can also be used as adhesive to stick those tapes.

It is advisable to tank the whole floor and at least 500 mm up the walls from the floor.

You could also just tank the shower area and all the connections.

For any of the above using waterproofing kit will be a good idea.

Kind regards

David 020 7193 0953

Dear Marion,

Showerlay Invisible drain grating can be removed even after installation is complete for cleaning purposes. After lifting the grate you will have access to siphon trap which can be simply opened and cleaned.

Regarding right for return - you can purchase the product and you have 30 days to send the product back in order to receive a full refund. Please notice that complete product needs to be returned, you cannot install the tray and return only the drain grate. Additionally, Invisible is the only drain type without exchangeable cover, you won't be able to swap it with different pattern.

If you have any other questions I will be happy to answer them.

David

020 7193 0953

Dear Simon,

As a standard, the distance from the upper shower tray edge to the upper drain edge is 150 mm and 192 mm from the top of the tray to the centre of the integrated channel.

Outlet is centred between both channel edges. You can view technical drawing on the product page of linear drain which is integrated with this tray: Linear drain Premium Mistral 600 mm.

We can create custom shower tray for you, with different drain position (even centred) but we would need approximately 3 business days to manufacture and it would also be more expensive. 

Please let me know if you need more details about this and I will be happy to assist.

David

020 7193 0953

Dear Jim,

I would like to confirm that suitable McAlpine siphon trap with pipe is included to this wet room kit. It is completely rotatable and it's pipe height can be adjusted so it gives flexibility to avoid the joists. It features flow rate of 26 l/min and water seal of 20 mm which prevents the air from getting back into the shower.

For the price visible on the product page you receive:

- XPS foam base with pre-machined fall from every corner of the tray to every corner of the drain, reinforced with fibre glass mesh and cement based glue,

- integrated and waterproofed stainless steel channel,

- grating pattern (6 available) - no impact on price nor on performance,

- McAlpine siphon trap with pipe,

Optionally you can include the waterproofing kit to your order, which is very useful especially for timber floor but also recommended for concrete floor.

If you have any questions I am here to help,

David 020 7193 0953

Dear Robert,

I can confirm that we have 20 and 28 mm thick versions of this shower tray available for next day delivery, so if you place an order today before 2 o'clock you will receive it tomorrow. As 35 mm thick bases are not that popular, they are available within 3 business days.

Please let me know if you need any further assistance.

Adam

017 0927 3601

Dear Customer,

I can confirm that we can ship to any country within the European Union. Delivery fee may vary for other countries, but for France standard free delivery applies.

You can place the order online, there should be an option to choose France as country for delivery. If you find it troublesome please call me and I will try to help to place the order over the phone.

David

020 7193 0953

Dear Customer,

I would like to confirm that this product is available in our Rotherham warehouse so if you place the order before 3 o'clock you will receive it next business day. There's also Morning delivery available for additional cost, please contact us if you're interested.

In case of any questions I am here to help.

Regards Peter

020 7193 5485

Dear Customer,

I can confirm that this product is suitable for both concrete and timber flooring. There's only requirement that it needs to be underboarded beneath entire surface. You can see fitting instructions here:

Fitting instructions

If you have any questions I am here to assist.

David 020 7193 0953

Dear Customer,

We include suitable McAlpine siphon trap with pipe to every drain we sell. It features 26 l/min capacity, which is slightly more than standard, 20 mm water seal and pipe diameter of 1.5''. It is completely rotatable and adjustable, which gives flexibility with fitting. Product has everything needed to be installed, so yes, it is ready to be connected to your waste system straight after unpacking.

David 020 7193 0953

Dear Customer,

900 mm is the dimension which is the drain parallel to. 600 mm long linear drain is positioned across that 900 mm long edge. Please check the techncial diagram below and it should explain everything:

If you have any other questions I will be happy to assist.

Dear Customer,

Tile backer boards need to have proper thickness. Distance from the shower tray surface to the top edge of the vertical frame of integrated drain is fixed, 15 mm, so is the maximum thickness for all your material that is going to be fitted on top of it. If your tiles are for example 8 mm, then 6 mm tile backer board should be used and 1 mm layer of tile adhesive.

Boards need to be cut diagonally, to match the angle of the premachined slopes on top of the shower tray. Backer boards can be stuck to the shower tray with tile adhesive, as the tray is covered with material that connects to tile adhesive well on both sides.

Hope that helps, if you have any questions I will be happy to assist.

David 020 7193 0953

Dear Customer,

I can confirm that we can create custom shower tray made to size, it would cost more and we would need more time to deliver (6 business days) but yes, we can basically create any shower tray which is smaller than 2000 mm x 1200 mm. It will probably cost more approximately £50 more than standard shower tray of similar specification.

Please send us dimensions, thickness, drain position, it's style and if you require any waterproofing kit to our email: shop@wetroomsdesign.co.uk. I will prepare proper technical diagram, quote and will reply with all the necessary details.

I am happy to help in case of any questions.

David 020 7193 0953

Dear Graham,

I am sorry to hear about your mom, we've got an article that you might find interesting: 3 More Benefits of a Walk In Shower When You Have Mobility Issues.

Regarding your query, 900 x 1700 is one of our standard wet room kit size. They are available in versions with Linear or Square drain. Basically after buying them you will receive everything you need: 900 x 1700 premachined board (falls from every corner of the tray to every corner of the drain) integrated stainless steel channel, grating pattern (6 available) and suitable McAlpine waste siphon trap. 

In addition, you can choose to include the waterproofing kit. Each kit increases the price by £59, so if you went for 6m2˛, it would cost additional £118 total. With the waterproofing kit, you have everything you need to fit the wet room kit and seal it, after doing this it's ready for tiling.

If you have any questions I will be happy to help.

Adam 017 0927 3601

Dear Customer,

Our wet room kits are based on XPS material, which is flexible and can be safely trimmed. This can be done with a regular handsaw, is very easy and does not do any damage to the shower tray.

There's one recommendation from us, if you want to cut for example 100 mm off each dimension, you would need to take equal bits off each side 50 mm from the top and 50 from the bottom as it has premachined slopes towards the drain which need to be preserved.

800 x 1200 shower tray can be shortened down to a minimum size of 600 x 1000 mm.

If you have any questions I will be happy to help.

Adam 017 0927 3601

Dear Customer,

I can confirm that this product can be shortened to size or cut to avoid obstacles. 800 x 1200 mm shower tray can be shortened to a minimum size of 660 x 1000 mm.

I am happy to assist if you have any questions.

Peter 020 7193 5485

Hello,

Have you placed any order with us before? What's the full specification of the shower trays you'd like to purchase? According to our trade and wholesale discount policy, we can grant you a first discount if your cart is above £720 or if you placed an order before let me know your email address, I will check how much your account has already in total purchases.

Please contact me for further assistance.

Kind regards

020 7193 0953

David M

Dear Customer,

I confirm that our shower trays are suitable with underfloor heating if it's fitted on top of them.

They are based on XPS foam which is great insulator, therefore if UFH was installed under them, it would provide only limited warmth. Floor on top of the tray would not be as warm as on the rest of the room.

Please notice that the tray has 15 mm lip and that's the space you have to accomodate your tiles, UFH and tile adhesive. You should check how thick are your tiles and UFH if together are less than 15 mm it should be fine to be used on our tray.

Kind regards

David 020 7193 0953

Hello,

Thank you for your questions.

Those products are relatively new in our offer, therefore unlike other products it's not available with next day delivery.

If you order it today it should arrive within 3-5 business days. We would inform you if any delays were to occur.

Kind regards

Hello,

That product is available with next day delivery, therefore if you order it before 3 o'clock we will send it today with next business day (Monday) delivery.

There's possiblity for Saturday delivery however it would include additional fee (£20). Let me know if you're interested.

I am happy to assist if you have any questions.

Kind regards Adam

017 0927 3601

Hello,

This product is available with next day delivery therefore if you order it before 3 o'clock we will deliver it on next business day for free.

I am happy to assist if you have any questions.

Kind regards

Adam 017 0927 3601

Dear Rich,

Yes, that's one of feature of those trays. You can use a handsaw to trim them down to size or to avoid obstacles such as uneven walls or corners.

900 x 900 mm tray can be shorten down to a minimum size of 760 x 760, although if you wanted to trim it to be smaller than 800 x 800, then I would recommend to go for 800 x 800 mm wet room tray instead, as it's also one of our standard size.

If you wanted to avoid obstacles it's fine to cut only from one side, however if you wanted to shorten it down to let's say 850 x 850, you should take 25 mm from each side, so pre-machined slopes towards the drain are preserved.

Please notice that we can also supply custom sizes. Let us know what's your shower area and we will reply with the best solution for yourself.

I am happy to assist if you have any further questions.

Kind Regards

David 020 7193 0953

Dear Alasdair,

Yes. Even 20 mm thick tray provides sufficient slope for free water flow. We have tested that even with 0.5% of slope water will still be drained, while the tray has approximately 20 mm. However thicker tray provides more slope so if you're planning to have plenty of water going through your shower area it may be a good idea to choose a thicker one.

I am happy to assist if you have any questions.

Kind regards

David 020 7193 0953

Dear Vince,

We should be able to deliver them on next business day (Monday) if you order them soon today.

If you require more than few, please let me know how many and I will reply with our quotation and information about possible delivery date.

Kind regards

David 020 7193 0953

Dear Spence,

I can confirm that each side of this tray can be cut down to 1100 mm. It is best to take equal bits from each opposite side to preserve premachined slope of the tray.

It can be easily done with a regular handsaw.

Alternatively we could offer a bespoke tray with those exact dimensions, but it would cost more and have increased delivery time.

Let me know if you are interested and I will reply with further details.

Kind regards