Placing an order guide

Step-by-step detailed description how to place an order in our shop.

On every product's page you can see few pictures, main is usually real photo taken of the product itself. Other might be examples how it looks like installed, visualisations of finished bathroom containing it, parts that comes with it shown separately, differences between similar products or other parts that are available as an option. You will always receive what you can see on the first picture. Several things are also visible on other pictures will not be included (e.g. tiles).

Under the pictures you can customise the item you want to purchase, choose quantity or add includes. By changing an attribute you are able to change the type of the product itself and add optionals. For e.g. you can choose surface finish of the linear drain and add adjustable legs and tanking kit to your order without adding another product to your cart. Attributes often impact price, and amount visible is always price of each currently specified product. Technical drawings, specifications and description always match the item visible on the current page. 

Once a product has been added to the shopping cart, information about the product will appear on the right-hand side of the screen, along with the price and number of items. You can always begin a checkout by clicking on the Cart icon located in the top-right corner of every page. By clicking "Checkout" button you are redirected to the first of five pages that will allow you to provide us all the neccessary informations to send purchased products to you, to choose shipping method and how would you like to pay for them.

Clicking the "Checkout" button will take you to the product ordering page. In turn, by clicking the "Cart" button you will see your active shopping cart. You can freely edit the cart, remove products or add them. You can also click the "Continue Shopping" button if you want to add other products not currently in the cart. On the right side you will be able to see the amount you will need to pay for your orders and summary information relating to our discount policy. If your order reaches the required threshold you will be able to use a promotional code to reduce the amount. The first threshold to overcome is £500 while the largest threshold after which you will receive a 30% discount is £25,000. If you wish to proceed to checkout click the "Proceed to checkout" button.

Htpao - Cart

Login page is where you give us your coordinates.
You have few ways to do so.

• To create a new account, enter your first name and last name. Be sure to fill in the email address field. The password field is not obligatory. You can fill it in, but if you do not, the system will automatically generate a password intended for your account. Of course, later you will be free to change this password. At the bottom of the login panel you will also find information about adding your email address to our newsletter. If you want to stay up to date with our latest products and promotions, don't forget to check the box. When all the information is correct, click the "Continue" button to move to the next section.

• If you already have an account in the past you can use it again. Click button "Log in Instead" and enter your e-mail and password you set up during registration and click Sign in. If you don't remember your password you can use Recovery Procedure. Click on the "Forgor your password?" button above Sign in button and enter your e-mail address. You will receive a message where you can find new login credentials. It is advised to change it to one you will be able to remember on My account page.  

• Finally you can fill-in the Instant Checkout without creating an account. You will become guest and your order will be processed as usual. The only difference is that you will be not able to use provided informations in the future. Guest accounts cannot manage their addresses, receive special offers, they can use Guest Tracking to localise their package though. This is the fastest option and the best if you do not predict making another purchase in near future.

Connection between your PC and our website is well secured by Trustwave SSL.Ⓡ 

Htpao - Personal - Information

Manage your locations

Address page lets you check if all this important information has been entered correctly. Make sure you've provided the correct information, as we will send your package exactly to the same address. Let courier find you quickly and smoothly. At this moment you can also update any of your addressess, or select the correct one from previously created. You can change and manage them without restrictions.

For example you can set two delivery addressess, one to your company headquarters and one to your home, as well as the billing addresses, one your company billing address for invoice and one your wife's private credit card address. If you predict another purchase in near future it can simplify and shorten next orders. 

If you wish to include some special instructions to us or carrier please leave it on the bottom of this page.

Remember, it's crucial to provide accurate and complete information in all fields. Once you've entered all the information correctly, click on the "Continue" button to save the address and proceed. This button will only be active if all the mandatory fields have been properly filled out. Please note that keeping your address information up-to-date ensures a smooth transaction and prompt delivery of your orders. 

Htpao - Addresses

Choose the delivery service

At this stage you can decide if you want to receive and item after paying when the order is placed or on the shipment's arrival. Appropriate Payment methods will be shown depending on which option you choose. If paid in advance we proceed your order immediately after we receive funds. We reserve the right to contact you before we send package with collection on pickup. This method is more expensive in risky for us, this is the reason we charge additional £20 for this type of delivery. 

Detailed and present informations about delivery are always available on Shipping & Delivery page. To proceed to the next step we require agreeing with our Terms & conditions, containing rights and responsibilities applying both to Buyer (you) and Seller (our company). To do this please check the box the the left under the delivery options. We recommend to read the rules before placing an order in our store. After selecting chosen method and agreeing to our Terms of Use click proceed to checkout.

Htpao - Shipping - Method

Pay for your goods

On the final order page you can see once again order summary, consisting of details about merchandise and service. Total value represents grand summary of your order, tax included amount of money to be paid for products shown and their delivery. There are several possibilities in our store to send us funds. All of them are safe, fast and guarantee receiving purchased product. If you enter correct credentials after chosing they way you would like to be paid you will receive an e-mail with every information you have just provided. There will be also confirmation of payment received if everything goes well. 

You can review your order and download your invoice from the Order history section of your customer account by clicking My account on our shop. If you have a guest account, you can follow your order via the Guest tracking section.

Extended description of you Safety and every single Payment methods are always current and availalbe on the special page.

Htpao - Payment

You've just placed an order in our shop. Congratulations!

Product added to wishlist
Product added to compare.